Awarded 01 Jul 2025
This is an awarded contract.
View Live TendersReplacement of IT Service Management Platform by Melbourne Polytechnic
About
Melbourne Polytechnic awarded a contract to Service Quality for the replacement of its current IT Service Management (ITSM) platform.
The project aimed to transition from the Cherwell system, which has been in use for six years and is due to be decommissioned by December 2026.
This platform is a critical tool for various MP service teams, including DTE, Marketing, Learning Environments, and the Print Room, helping manage a range of services and job requests.
Service Quality's successful bid highlights their expertise in managing large-scale IT transitions, which may position them as a leader in similar future projects.
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