Awarded Unknown
This is an awarded contract.
View Live TendersSupply of Case Management Software and Services to the Office of the Ombudsman and Health Complaints Commissioner
About
Office of the Ombudsman and Health Complaints Commissioner awarded a contract to Beethoven Computer Services Pty Ltd for the supply of case management software and associated services.
The contract supported a project instigated by the Office of the Ombudsman and the Department of Justice to procure systems to support complaints management activities, including inquiry, recording, investigation, conciliation, resolution and reporting on complaints.
The award focused on digitising and consolidating the full complaints lifecycle (inquiry through reporting), reflecting an emphasis on centralised case management and reporting capabilities for oversight agencies.
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