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Awarded contract

Cloud-Based Unified Communications and Contact Centre Solution for Office of the Ombudsman

Expires in 7moExpires Thu, 29 Apr 2027
Awarded 30 Apr 20242y 12mo term · 81% elapsed

About

The Office of the Ombudsman awarded a contract to Addcom Contact Solutions Pty Ltd for the design and implementation of a cloud-based Unified Communications and Contact Centre solution.

Insight

This contract reflects a trend among government agencies to migrate from legacy telephony systems to cloud-based unified communications, often to improve scalability and remote work capabilities.

Value
$493,913.00
Supplier
State
NSW
Category
IT & Software
Source recordRFx-10060471

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