Implementation of Inbound Contact Centre for Working with Children Check Unit
Department of Premier and Cabinet · Awarded contract
AwardedImplementation of Inbound Contact Centre for Working with Children Check Unit
Awarded 15 Feb 2023
Ended 3y 4mo ago5mo term
Awarded 15 Feb 2023Expired 28 July 2023
About
Department of Premier and Cabinet awarded a contract to Vitae Partners Pty Ltd for the implementation of an inbound contact centre establishment plan.
The project involves developing an inbound telephone support channel for the Department of Justice & Community Safety’s Working with Children Check Unit, enabling Service Victoria to manage customer interactions and allowing staff to focus on regulatory functions.
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