Awarded 16 Sep 2021
This is an awarded contract.
View Live TendersITSM/ITIL Consulting Services for PathWest Laboratory Medicine WA
About
PathWest Laboratory Medicine WA awarded a contract to Journey One (Journey One Pty Ltd) for ITSM/ITIL consulting services.
The scope included reviewing current ITIL processes (Incident, Change, Release, Problem Management), identifying gaps, developing implementation plans including toolset recommendations, reviewing ITSM reporting, developing improvement plans, implementing reporting plans, reviewing service levels across ICT, developing an ICT service catalogue and service levels, establishing service level management governance and reporting, and developing an ICT operating model to support the service catalogue.
This contract reflects a trend of healthcare organizations investing in IT service management maturity to improve operational efficiency and service quality.
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