Legal Aid Commission of WA · Awarded contract
AwardedReplacement Call Centre System for Legal Aid WA
Awarded 28 Nov 2013
Expires in 8mo13y 6mo term, 95% elapsed
Awarded 28 Nov 2013Expires 27 May 2027
About
Legal Aid Commission of WA awarded a contract to Unity4 Group for a hosted call-centre solution to replace the existing Web Call-Centre service operated by Telstra.
The new system must provide high availability, scalability, advanced agent and supervisor functionality, IVR capability, call recording, real-time and statistical reporting, and integration with LAWA's on-premise Cisco IP Call manager telephone system.
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Replacement Call Centre System for Legal Aid WA
Won by Unity4 Group · Legal Aid Commission of WA
$344Kawarded
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Elder Rights Services for the Peel Region – Legal Aid Commission of WAConsultancy & Legal · Closes 15 Oct 2026
South Australian EPA Frontline Contact Centre and Journey Management ServicesPublic Safety & Security · Closes 26 Oct 2026
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Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
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