Awarded 10 Mar 2022
This is an awarded contract.
View Live TendersAlemba Supplied and Implemented Helpdesk Ticketing System for Lifetime Support Authority
About
Lifetime Support Authority awarded a contract to Alemba for the supply and implementation of a Helpdesk Ticketing System.
The system was intended to efficiently manage day-to-day issues and requests from LSA staff supporting the Information Technology (IT) and Business Intelligence (BI) functions.
The award covered provision and deployment of a ticketing solution to handle incident and request management for LSA's IT and BI teams.
The award established a centralized IT/BI issue and request management capability for LSA, reflecting a procurement focus on addressing internal IT and Business Intelligence service needs.
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