Awarded 28 Jun 2023
This is an awarded contract.
View Live TendersLicensing of ServiceNow IT Service Management Toolset by Public Transport Authority
About
Public Transport Authority awarded a contract to ServiceNow (ServiceNow Australia Pty Ltd) for the licensing of the ServiceNow IT Service Management toolset, incorporating service desk, self-service portal, incident, problem, request fulfilment, asset and configuration management, CMDB, change, release and deployment management, service catalogue, knowledge management, standard reporting, and optional project management functions.
This contract reflects a trend among government agencies to adopt integrated ITSM platforms like ServiceNow to standardize and automate IT operations, improving efficiency and service delivery.
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