Awarded 15 Jun 2015
This is an awarded contract.
View Live TendersSupply and Installation of IT Service Management Toolset to Public Transport Authority
About
The Public Transport Authority awarded a contract to ServiceNow (ServiceNow Australia P/L) for the supply and installation of an IT Service Management toolset.
The project replaced three disparate systems with a unified, fully hosted SaaS solution integrating service desk, incident management, problem management, request fulfillment, asset and configuration management, change management, release management, service catalog, knowledge management, and reporting.
The toolset was rolled out to all business users and IT staff, with documentation and training provided.
ServiceNow is a dominant player in ITSM, often winning government contracts due to its mature platform and compliance with Australian data sovereignty requirements.
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