Awarded 26 Mar 2019
This is an awarded contract.
View Live TendersOperation of Housing Contact Centre by NTT Australia for NSW Department of Communities and Justice
About
NSW Department of Communities and Justice awarded a contract to NTT AUSTRALIA PTY LTD for the operation of the Housing Contact Centre (HCC), the primary contact point for DCJ Housing Services.
The HCC operates 24/7 year-round, providing accommodation access to homeless clients, assessing applications for social housing and private rental assistance, and handling general enquiries and feedback services.
This contract reflects the outsourcing of critical public-facing social welfare services to a private IT services provider, indicating a trend towards leveraging external expertise for complex, high-volume contact centre operations.
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