This is an awarded contract.

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Awarded contract

Digital Service Management SaaS Solution for the Department of Finance

Expires in 5moExpires Sun, 14 Mar 2027
Awarded 15 Mar 20225y term · 91% elapsed

About

Department of Housing and Works awarded a contract to Alemba Pty Ltd for a digital service management SaaS solution to replace the existing Microsoft System Center Service Manager and Cireson add-on.

The solution supports ICT services for 1,400 customers across four agencies, managing 300 virtual machines, over 150 applications, and 300+ databases in Azure.

The contract covers SaaS service, technical support, implementation services, and optional customization.

Insight

Alemba Pty Ltd is a key player in IT service management solutions, and this contract reflects a trend toward cloud-based service desk platforms to improve efficiency and scalability.

Value
$903,305.00
Supplier
Alemba Pty Ltd
Agency
Department of Housing and Works
State
WA
Category
IT & Software

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