Awarded 09 May 2022
This is an awarded contract.
View Live TendersGenesys Cloud Implementation for DOC Housing Direct and Seniors Card Contact Centres
About
Department of Communities awarded a contract to Datacom (Datacom Connect Pty Ltd) for Genesys Cloud services to support Housing Direct and Seniors Card contact centres.
This contract leverages an existing procurement arrangement (CUAGNICT2015) to deploy cloud-based contact centre technology, reflecting a trend toward digital transformation in government customer service.
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