Awarded 26 Sep 2024
This is an awarded contract.
View Live TendersRenewal of Contact Centre as a Service (Genesys) to Department of Local Government, Industry Regulation and Safety
About
Department of Local Government, Industry Regulation and Safety awarded a contract to Datacom Systems (AU) Pty Ltd for the renewal of its Contact Centre as a Service (Genesys) solution.
The renewal was issued as a repeat order under the GovNext-CUA arrangement against panel CUAGNICT2015: GovNext-ICT.
The award continued the provision of the Genesys contact centre service through the existing GovNext-CUA procurement pathway.
The contract was executed via a repeat-order on the GovNext-CUA panel, illustrating how panel arrangements enable incumbent suppliers like Datacom to secure continuity of contact-centre services through established procurement frameworks.
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