Awarded 07 Jan 2023
This is an awarded contract.
View Live TendersGenesys Cloud for DOC IT Service Desk Contact Centre via CUAGNICT2015
About
Department of Communities awarded a contract to Datacom (Datacom Connect Pty Ltd) for Genesys Cloud for DOC IT Service Desk Contact Centre (DOC-ITSD) via CUAGNICT2015.
This contract leverages an existing procurement arrangement (CUAGNICT2015) to deploy cloud-based contact centre technology, indicating a trend toward digital transformation in government service delivery.
Similar Open Tenders
Supply and Delivery of Enterprise IT Networking Equipment for Dandenong Wellbeing Centre (City of Greater Dandenong)
Closes: 20 Oct 2026
IT & Software
Enterprise IT Service Support Ticketing System (ITSM/CMDB)
Closes: 08 Oct 2026
IT & Software
Child Protection Casework Management System – Department of Communities (Software)
Closes: 02 Dec 2026
IT & Software
ICT Research and Advisory Services for Department of Justice
Closes: 06 Oct 2026
Consultancy & Legal
Provision of ICT Goods and Services for NSW Government
Closes: 28 Feb 2029
IT & Software
RFI: Cloud-based IT Service Management (Service Desk) Solution for SES
Closes: 09 Oct 2026
IT & Software
Supply of Mobile Devices and Accessories for Department of Customer Service (Feb 2027–Feb 2029)
Closes: 15 Oct 2026
IT & Software
Secure SaaS Commercial-Off-The-Shelf Claims Management Solution for Comcover (Department of Finance)
Closes: 14 Oct 2026
IT & Software
Queensland Government Request for Information for Executive Cyber Security Dashboard
Closes: 30 Oct 2026
IT & Software
University of Southern Queensland ITSM Platform Supply, Implementation and Managed Services
Closes: 02 Oct 2026
IT & Software
GovCMS Drupal and Digital Experience Platform (DXP) Services — Department of Finance
Closes: 07 Oct 2026
IT & Software
Provision of Information Governance Compliance Monitoring, Audit and Risk Application – Department of Justice
Closes: 06 Oct 2026
IT & Software
Other Similar Contracts
Value: $400,035
Genesys Cloud for DOC Crisis & Emergency Services Contact Centres
Supplier: Datacom (Datacom Connect Pty Ltd)
IT & Software
Value: $949,420
Genesys Cloud Implementation for DOC Housing Direct and Seniors Card Contact Centres
Supplier: Datacom (Datacom Connect Pty Ltd)
IT & Software
Value: $70,134
Provision of Genesys Cloud for NDIS and WWC Screening Units by Datacom to Department of Communities
Supplier: Datacom (Datacom Connect Pty Ltd)
IT & Software
Value: $186,916
Provision of IP Telephony Services - Genesys Contact Centre to Department of Communities
Supplier: Datacom Systems (AU) Pty Ltd
IT & Software
Value: $2,428,517
Renewal of Contact Centre as a Service (Genesys) to Department of Local Government, Industry Regulation and Safety
Supplier: Datacom Systems (AU) Pty Ltd
IT & Software
Value: $390,291
Provision of Contact Centre Genesys Users Expansion and Renewal by Datacom Systems to Department of Energy, Mines, Industry Regulation and Safety
Supplier: Datacom Systems (AU) Pty Ltd
IT & Software
Value: $651,350
Telephony Upgrade to Genesys Cloud CX by Mental Health Commission
Supplier: Datacom Systems (AU) Pty Ltd
IT & Software
Value: $176,902
Genesys Cloud CX Contact Centre Solution Provided to HealthShare NSW
Supplier: Customer Science Pty Ltd
IT & Software
Value: $249,194
Provision of Cloud-Based Contact Centre as a Service to Department of Energy, Mines, Industry Regulation and Safety
Supplier: Datacom Systems (AU) Pty Ltd
IT & Software
Value: $16,784,144
Provision of Network Services for Department of Communities Sites via GovNext CUAGNICT2015
Supplier: Datacom Systems (AU) Pty Ltd
Telecommunications
Value: $4,212,043
Provision of GovNext Private Cloud Compute Services by Datacom Systems to Department of Transport
Supplier: Datacom Systems (AU) Pty Ltd
IT & Software
Value: $4,853,394
Supply of Genesys Cloud 3 Software as a Service to Department of Education
Supplier: Global Speech Networks
IT & Software
Live Feed
Tenders and contracts,
consolidated and enriched.
We pull tenders and awarded contracts from government portals around the clock. Each one is categorised, enriched, and searchable shortly after it's published.
Smart Recommendations
Matched to your business,
automatically.
Our AI reads every new tender and contract, and recommends the ones relevant to your business in real time. No searching required.
Your Dashboard
Configure once,
run on autopilot.
Set up your alerts, watchlists, and preferences from your dashboard. GovMarket works in the background so you can focus on winning work.
GovMarket AI
Search tenders and contracts
in plain English.
Find tenders, look up suppliers, check who won contracts, and explore agency spend. Just type what you need.
Get Started
Win more government work.
Join suppliers across Australia using GovMarket to find and win contracts.
7 days free, then $49.99/AUD per month
