Awarded 12 Apr 2023
This is an awarded contract.
View Live TendersUX Consultancy Services for Child Protection Platform ASSIST
About
Department of Communities awarded a contract to Journey One (Journey One Pty Ltd) for UX consultancy services to reimagine the digital user experience of the ASSIST child protection casework management system.
The contractor facilitated Design Thinking workshops with stakeholders, including agencies, Aboriginal Community Controlled Organisations, NGOs, and client advocates, to understand information-sharing and collaboration.
The engagement produced a technology-agnostic recommendation and future capability roadmap to improve service delivery.
This contract reflects a trend in government digital transformation focusing on user-centered design for legacy systems, with Journey One specializing in human-centered design for public sector clients.
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