Awarded 19 Jun 2026
This is an awarded contract.
View Live TendersDesign, Configuration, Development and Support of ServiceNow ITSM and CSM for Department of Fire and Emergency Services (awarded to Kinetic IT Pty Ltd)
About
Department of Fire and Emergency Services awarded a contract to Kinetic IT Pty Ltd for the design, configuration, development and support of the ServiceNow Information Technology Service Management (ITSM) solution, including the Customer Service Management (CSM) module, to meet DFES business and operational requirements.
The contract scope covered delivery of ServiceNow ITSM and CSM capabilities and associated development and support services as specified by DFES.
The award was focused on vendor-specific ServiceNow ITSM and CSM development and support capability, indicating DFES prioritized specialist technical expertise to address its service-management and customer-service requirements.
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