Awarded 08 Jun 2018
This is an awarded contract.
View Live TendersProvision and Implementation of an Enterprise Service Management Platform to the Department of Education
About
The Department of Education awarded a contract to ServiceNow (ServiceNow Australia Pty Ltd) for the provision and implementation of a cloud-based, modular, and integrated Enterprise Service Management Platform.
The platform includes a service desk function and a service support management solution designed to serve as a single point of contact for IT and other corporate business areas such as payroll and finance.
The service desk functionality will facilitate the integration of business processes into an ITIL service management infrastructure.
The contract also includes support services following implementation.
This award reflects a trend among government agencies to adopt enterprise-wide service management platforms that unify IT and business operations, with ServiceNow being a dominant provider in this space.
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