Awarded 30 Mar 2017
This is an awarded contract.
View Live TendersProvision and Implementation of an Integrated IT Service Desk Solution to the Department of Communities
About
The Department of Communities awarded a contract to ServiceNow (ServiceNow Australia Pty Ltd) for the provision and implementation of a cloud-based, modular, and integrated ICT Service Desk solution.
The solution is intended to support the development of processes, procedures, and system requirements for the successful operation of the WA NDIS, fulfilling objectives and outcomes of the agreement between the State and Commonwealth governments.
Post-implementation support services are also included.
This contract reflects the ongoing digital transformation within government agencies to support complex service delivery programs like the NDIS, with ServiceNow being a common choice for integrated IT service management platforms.
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